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Active Listening

Communication skills are at the heart of everything we do each day, whether at home, at work, or at play. Active listening encompasses the best of communication, including listening to what others are saying, processing the information, and responding to it in order to clarify and elicit more information. This one-day workshop will help participants develop and practice their active listening skills.

 

What Will Students Learn?

  • Define active listening and its key components
  • Identify ways to become a better listener
  • Use body language to reflect a positive listening attitude
  • Understand the difference between sympathy and empathy, and when each is appropriate
  • Create a listening mindset using framing, positive intent, and focus
  • Be genuine in your communications
  • Understand the communication process
  • Ask questions, probe for information, and use paraphrasing techniques
  • Build relationships to create an authentic communication experience
  • Identify common listening problems and solutions

What Topics are Covered?

  • Defining active listening
  • Body language basics
  • Attitude is everything!
  • Encouraging conversation
  • Building relationships
  • Getting over listening roadblocks
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What’s Included?

  • 1 Full Day Course (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Advanced Project Management

It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.

This workshop presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

 

What Will Students Learn?

  • Think critically when choosing a project team
  • Make the best of an assigned project team
  • Help teams move through various stages to become a high-functioning unit
  • Maximize productivity at team meetings
  • Reward and motivate your team
  • Develop and execute a communication plan
  • Communicate with sponsors and executives more effectively
  • Identify strategies for working with problem team members

What Topics are Covered?

  • Choosing the project team
  • Building a winning team
  • Managing team meetings
  • Easy ways to reward your team
  • Developing a communication plan
  • Communicating with sponsors and executives
  • Dealing with problem team members
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What’s Included?

  • One Full Day Course (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Advanced Skills for the Practical Trainer

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning if the facilitator is able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy. To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development. We want the enormous satisfaction that comes from working with others to help them reach their potential as human beings. This three-day workshop will help you reach that goal.

 

NOTE: We strongly recommend completing The Practical Trainer workshop before taking this course.

 
 

What Will Students Learn?

  • Demonstrate your understanding of learning styles and how to accommodate all four learning styles in the classroom
  • Apply the key principles of effective communication in a workshop setting
  • Use a variety of training techniques to stimulate participation
  • Develop a plan and prepare for an effective training session
  • Explain the different levels of evaluation and when to use each
  • Identify advanced interventions for difficult situations
  • Put your skills to work for a team presentation

What Topics are Covered?

  • Preparing to learn and understanding learning
  • Competencies for adult educators
  • Accommodating learning preferences
  • Increasing your expertise and using existing materials
  • Planning a workshop, including preparing visual aids
  • Effective communication (incl. questioning)
  • Kirkpatrick’s levels of evaluation
  • On-the-job support
  • Managing stress and dealing with difficult situations
  • Training in different forums (i.e. virtual learning)
  • Mock training presentations
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion
 

Anger Management: Understanding Anger


 Anger is a universal experience. Dogs get angry, bees get angry, and so do humans. You don’t have to be a psychologist to know that managing anger productively is something few individuals, organizations, and societies do well. Yet research tells us that those who do manage their anger at work are much more successful than those who don’t. The co-worker who can productively confront his teammate about his negative attitude increases his team’s chance of success as well as minimizes destructive conflicts. The customer service agent who can defuse the angry customer not only keeps her customers loyal but makes her own day less troublesome. This one-day workshop is designed to help give you and your organization that edge.

 

What Will Students Learn?

  • Recognize how anger affects your body, your mind, and your behavior.
  • Use the five-step method to break old patterns and replace them with a model for assertive anger.
  • Use an anger log to identify your hot buttons and triggers.
  • Control your own emotions when faced with other peoples’ anger.
  • Identify ways to help other people safely manage some of their repressed or expressed anger.
  • Communicate with others in a constructive, assertive manner.

What Topics are Covered?

  • What is anger?
  • Costs and pay-offs
  • Using an anger log
  • The anger process
  • How does anger affect our thinking?
  • Understanding behavior types
  • Managing anger
  • Communication tips and tricks
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What’s Included?

  • 1 Full Day Course (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Personalized certificate of completion

B

Balanced Scorecard Basics

Over the past several decades, organizations have come to realize that success cannot only be measured in dollars and cents. Intangible assets (like a company’s reputation, the knowledge base created by their employees, and training initiatives) can make up a huge portion of a company’s wealth. It only makes sense, then, that we need a new tool to help us measure this expanded definition of success. Enter the balanced scorecard! This tool and its related components will help your organization identify, document, plan, and execute a balanced strategic mission. It will also help your organization evaluate and revise its strategic execution.

This one-day workshop will introduce you to the basics of the balanced scorecard and help you determine if this powerful tool is a good fit for your organization.

 

What Will Students Learn?

  • Define what the balanced scorecard is and its benefits
  • Describe common balanced scorecard pitfalls & how to avoid them
  • Determine if the balanced scorecard is right for your organization
  • Describe the key elements of the balanced scorecard process
  • Identify a strategy map, tactical action plan, and balanced scorecard
  • Create a vision statement for the balanced scorecard
  • Understand what corporate values, mission statements, and vision statements are and how they tie into the balanced scorecard
  • Understand what processes support the balanced scorecard

What Topics are Covered?

  • Understanding the balanced scorecard
  • The ingredients for success
  • Overview of the balanced scorecard process
  • Creating a project vision statement
  • Understanding organizational mission, vision, and values
  • Plans and processes to build
  • Building balanced scorecard teams
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What’s Included?

  • 1 Full Day (9am-4pm) Training
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Basic Business Management

Owning a business requires a vision balanced with attention to detail. You need to be a generalist who understands the multiple aspects of running a business, as well as the ability to step back and see the big picture and to reach into the future. The business environment is a complex place to be. Whether you wish to work as a consultant or freelancer, establish a corporation, or set up an operation that meets a need for very particular type of customer, there is a tremendous amount of information that you need to know and to apply. This three-day course provides essential learning for new business owners, whether the business is just in the idea stage or you have already begun and need to fill in the gaps.

 

What Will Students Learn?

  • How to apply the best methods for creating, leading, and managing their own business
  • Ways to establish an organizational framework through operations, finance, and leadership
  • Techniques for setting up an effective and efficient system for hiring, retaining, and succession planning
  • How to start researching and designing a strategic plan
  • How to describe the essential elements of marketing, sales, and their company brand
  • How to apply financial and accounting terms correctly

What Topics are Covered?

  • Who are you and what are you about?
  • Designing your organizational structure
  • Introduction to operations management
  • Understanding financial terms and budgeting
  • Getting the right people in place
  • Getting your product together
  • Building a corporate brand
  • Marketing and selling your product
  • Planning for the future (including succession planning, goal setting, and strategic planning)
  • Ethics 101 and leadership essentials
  • Building a strong customer care team
  • Training employees for success          
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What’s Included?

  • 1 Full Day Training (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Basic Internet Marketing

This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing. We’ve included information on how to market online, and even more importantly, how to determine what results you are getting. Then, you can figure out whether you are reaching your target market, where your qualified prospects are, and how they are engaged as a result of your efforts. This one-day course includes sessions on search engine optimization, e-mail campaigns, pay per click advertising, and more.

 

What Will Students Learn?

  • Determine how your Internet marketing strategy fits with your overall marketing plan
  • Apply techniques to influence and engage your target market
  • Weigh the value of using a distribution service for e-mail marketing campaigns
  • Get started with search engine optimization
  • Use online advertising to boost your marketing results
  • Adjust your Internet marketing plan based on metrics and reporting

What Topics are Covered?

  • Defining Internet marketing
  • Creating an Internet marketing plan
  • Extending your influence
  • E-mail marketing
  • Search engine optimization (SEO)
  • Advertising online
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What’s Included?

  • 1 Full Day Training (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Body Language: Reading BL as a Sales Tool

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words. Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one day workshop!

 

What Will Students Learn?

  • Apply your knowledge of body language to improve communication
  • Understand the impact of space in a conversation
  • Understand the nuances of body language from a range of areas including your face, hands, arms, legs, and posture
  • Use mirroring and matching techniques to build rapport
  • Shake hands with confidence
  • Dress for success

What Topics are Covered?

  • Body language
  • Give me some space!
  • What’s your face saying?
  • What’s your body saying?
  • Mirroring and leading
  • Monitoring your posture
  • Dressing up
  • Shaking hands
  • Role plays and interactive activities
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes
  • 1 Full Day Training (9am-4pm)

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Budgets and Managing Money

For managers in today’s business world, it’s essential to have a working knowledge of finance. We all play a role in our organization’s financial health, whether we realize it or not. If you don’t have training or a background in finance, you may be at a disadvantage as you sit around the management table. Understanding the cycle of finance will help you figure out where you fit into your company’s financial structure, and how to keep your department out of the red. This two-day workshop will help you prepare budgets and make decisions with confidence.

Participants should complete the Accounting Skills for New Supervisors course before this workshop or have equivalent knowledge.

What Will Students Learn?

  • Define basic financial terminology
  • Prepare a budget of any type or size
  • Get your budget approved
  • Perform basic ratio analysis
  • Make better financial decisions

What Topics are Covered?

  •  The fundamentals of finance
  • The basics of budgeting and parts of a budget
  • The budgeting process
  • Budgeting tips and tricks
  • Monitoring and managing budgets
  • Crunching the numbers
  • Getting your budget approved
  • Comparing investment opportunities
  • ISO 9001:2008
  • In-depth case studies and analysis opportunities
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What’s Included?

  • 1 Full Day Training (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building a Consulting Business

Today’s business environment isn’t focused on 9-to-5, lifelong, static positions like it was decades ago. Our world is constantly shifting and evolving, meaning that businesses (and workers) must evolve with it. As a result of this shift, consultants have more opportunities than ever before. This one-day workshop will show you how to build a business as a consultant.

 

What Will Students Learn?

  • Define the term “consultants” and explain their role in today’s business world
  • Identify consulting opportunities
  • Create a business strategy that includes a business plan, budget, marketing plan, fee structure, and resources
  • Use social media and networking skills to grow your consulting business
  • Protect your work with contracts
  • Identify ways to stay on top of trends and changes

What Topics are Covered?

  • What It’s All About
  • Business Building Blocks
  • Crunching the Numbers
  • Planning Your Business
  • Test Driving
  • Creating a Sales and Marketing Strategy
  • Getting the Work Done
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What’s Included?

  • 1 Full Day Training (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building Relationships for Success in Sales

It’s easy to forget the “manager” part of your “project manager” title among the other range of activities you are responsible for. However, your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. There are also some advanced project management techniques that you can master to help bring your projects to successful completion.

This workshop presumes that participants have a thorough understanding of project management, including topics such as preparing a statement of work, setting project goals, scheduling, budgeting, managing project risks, and executing a project.

 

What Will Students Learn?

  • Think critically when choosing a project team
  • Make the best of an assigned project team
  • Help teams move through various stages to become a high-functioning unit
  • Maximize productivity at team meetings
  • Reward and motivate your team
  • Develop and execute a communication plan
  • Communicate with sponsors and executives more effectively
  • Identify strategies for working with problem team members

What Topics are Covered?

  • Choosing the project team
  • Building a winning team
  • Managing team meetings
  • Easy ways to reward your team
  • Developing a communication plan
  • Communicating with sponsors and executives
  • Dealing with problem team members
 BACK TO THE TOP

What’s Included?

  • One Full Day Course (9am-4pm)
  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building Your Self-Esteem and Assertiveness Skills

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting. In this one-day workshop, you will discover some techniques that can dramatically change how you feel about yourself, and how you approach the world to get the things that you want.

 

What Will Students Learn?

  • Recognize that you have worth and are worthy of happiness
  • Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
  • Learn how to turn negative thoughts into positive thoughts
  • Learn how to make requests so that you get what you want
  • Set goals that reflect your dreams and desires and reinforce healthy patterns

What Topics are Covered?

  • What is self-esteem?
  • Improving self-esteem
  • Building self-esteem
  • Increasing our self-esteem
  • Esteemed confidence
  • The power of thought
  • Ask for what you want
  • Create what you want
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building a Brand on Social Media

Your brand speaks for your company and its products and/or services. In today’s online-focused world, it’s important that your brand has a definitive, consistent, and responsive presence.

Whether you’re looking to build a brand from scratch, or strengthen an existing brand, this course will help you build a brand using social media. We’ll cover how to build a social media strategy, identify social media platforms that fit your brand, craft strong messages that will engage your audience, and evaluate and revise your strategy.

 

What Will Students Learn?

  • Define terms related to social media branding
  • Create a strategy for your social media brand
  • Describe various social media platforms and identify what platforms fit your brand
  • Communicate effectively over social media
  • Deal with negative feedback and criticism
  • Create a social media playbook to guide brand ambassadors
  • Evaluate your brand strength and revise your strategy

What Topics are Covered?

  • Defining the Terms
  • Building Your Social Media Branding Strategy
  • Identifying Your Social Media Audience
  • The Key Social Media Platforms
  • Creating Brand-Focused Messages
  • Building Customer Trust
  • Developing a Communication Strategy
  • Reviewing and Revising
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building Better Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This one-day course can help you get there!

 

What Will Students Learn?

  • The value of working as a team
  • How to develop team norms, ground rules, and team contracts
  • Their team player style and how it can be used effectively
  • Ways to build team trust
  • The stages of team development and how to help a team move through them
  • The critical role communication skills will play in building and maintaining a team atmosphere
  • Ways that team members can be involved and grow in a team setting

What Topics are Covered?

  • Defining teams
  • Establishing team norms
  • Working as a team
  • Your team player type
  • Building team trust
  • The stages of team development
  • Team building with TORI
  • Communication
  • Becoming a good team player
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Building an Online Business

The Internet has changed the way that we work, live, shop, and play. You can take advantage of this new way of doing business whether you want to set up a part-time venture or create the next million-dollar enterprise. This one-day course will give you everything that you need to build a successful online business.

 

What Will Students Learn?

  • Define what an online business is
  • Identify opportunities for an online business
  • Find resources to support your business
  • Create a business strategy that includes a business plan, budget, and marketing plan
  • Begin setting up a website, mobile presence, and storefront with e-commerce support
  • Decide whether or not your online business can benefit from joining an online marketplace
  • Market your online business using social media and the Internet

What Topics are Covered?

  • How Online Businesses Can Benefit You
  • Laying the Groundwork
  • Creating a Business Plan
  • Breaking Down the Plan
  • Building Your Online Business
  • Internet Marketing Basics
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Bullying in the Workplace

Bullying is called the silent epidemic. Although half of workers have experienced or witnessed bullying, policies and laws dealing with it are far less prevalent.

This is, in part, because bullying can be hard to identify and address. People wonder, what does bullying look like? How can we discourage it in our workplace? What can I do to protect my staff and co-workers? All of these questions (and more!) will be answered in this one-day workshop.

 

What Will Students Learn?

  • Define what bullying is and is not
  • Understand the costs of bullying to people and organizations
  • Identify bullying behaviors and the reasons behind them
  • Know some ways to prevent bullying and understand what role you can play
  • Know some ways to protect yourself from bullying
  • Know what to do if you are bullied
  • Identify appropriate solutions for a bullying incident (within and outside the organization)
  • Be able to assist in creating an anti-bullying policy

What Topics are Covered?

  • Defining bullying
  • Why bullies do what they do
  • Building a shield against bullies
  • What to do if it happens to you
  • What to do if you witness bullying
  • Creating an anti-bullying workplace
  • The law on bullying
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Business Etiquette: Gaining That Extra Edge


If you’ve ever had an awkward moment where:

  • You aren’t sure which fork to use,
  • You don’t know which side plate is yours,
  •  You’ve ever had to make small talk with a Very Important Person and been lost for words…

Then you know just how agonizing such moments can be. Even worse (and what can be even more damaging to your career) are the social gaffes you aren’t even aware you make. This one-day workshop will help you handle most of those socially difficult moments.

 

What Will Students Learn?

  • Effective networking, including making introductions, shaking hands, and using business cards appropriately
  • How to dress appropriately for every business occasion
  • How to feel comfortable when dining in business and formal situations
  • How to feel more confident of your business communication in every situation
  • That extra edge that establishes trust and credibility

What Topics are Covered?

  • Business etiquette basics
  • The handshake
  • Business card etiquette
  • The skill of making small talk
  • Do you remember names?
  • Making that great first impression
  • Dress for success
  • Business dining
  • E-mail and telephone etiquette
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Business Leadership: Becoming Management Material

This three-day workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done.

 

What Will Students Learn?

  • Define your role as a manager and identify how that role differs from other roles you have had.
  • Understand the management challenge and the new functions of management.
  • Discover how you can prepare for and embrace the forces of change.
  • Identify ways to get you and your workspace organized and get a jump on the next crisis.
  • Identify your leadership profile and explore ways to use this knowledge to improve your success as a manager.
  • Enhance your ability to communicate with others in meetings and through presentations.
  • Create an action plan for managing your career success.

What Topics are Covered?

  • Learning organizations
  • Peter Senge’s learning disciplines
  • What leadership is and is not (including servant leadership)
  • Kouzes and Posner’s five leadership practices
  • Core skills like communication, body language, delegation, meetings, and time management
  • Understanding the trust cycle and building trust
  • Managing change
  • SWOT analysis and problem solving
  • Giving effective, constructive feedback
  • Building good relationships
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

C

Change Management

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

 

In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.

 

What Will Students Learn?

  • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
  • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
  • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
  • Recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be.
  • See change as an opportunity for self-motivation and innovation.
  • Identify strategies for helping change be accepted and implemented in the workplace.

What Topics are Covered?

  • What is change?
  • The change cycle
  • The human reaction to change
  • The pace of change
  • The four room apartment
  • Dealing with resistance
  • Adapting to change
  • Strategies for dealing with anger
  • Managing stress
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide… do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

 

What Will Students Learn?

  • Understand how coaching can be used to develop your team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  •  Identify employee problems and ways you can help to correct them

What Topics are Covered?

  • Defining coaching and mentoring
  • Coaching assessment review
  • Interpersonal communication skills
  • Critical coaching skills
  •  Setting goals with SPIRIT
  • Learning styles and principles
  • The benefits/consequences matrix
  • Skills involved in coaching
  • The coaching model
  • Giving effective feedback
  • Coaching problems and solutions
 BACK TO THE TOP

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this two-day workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

 

What Will Students Learn?

  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

What Topics are Covered?

  • Creating positive relationships
  • Growing our self-awareness
  • Communication basics and barriers
  • Asking questions and listening skills
  • Body language
  • Communication styles
  • Creating a positive self-image
  • Frame of reference
  • Techniques for the workplace
  • Assertiveness
 BACK TO THE TOP

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Communication for Small Business Owners

Communication between individuals is a two-way street, but communication between a small business and its customers is a multi-lane highway. Navigate this highway successfully and you increase customer numbers and profits. Set out on this highway unaware, ill-prepared, or unconvinced of its importance, and you will lose ground to your competitors. This is a two-day course to introduce and reinforce the essential components of written communication that will connect you with existing and potential customers. If you are new to the communications highway, this course will provide the foundation for future development. If your company has some communications expertise, this course will help you strengthen and polish your essential components.

 

What Will Students Learn?

  • Define the essential pieces of communication
  • Customize these essential pieces for their company
  • Identify the processes and plans needed for clear communications
  • Develop, maintain, and evolve effective content for their communications

What Topics are Covered?

  • Key communication components
  • Your communications plan
  • The five C’s of a successful message
  • Communication strategies
  • Sharing information through media releases
  • Communicating online
  • Using stories to communicate
  • Polishers and time savers
  • Enhancing your results
  • Maintaining your message in crisis
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Creating a Dynamite Job Portfolio

The job market continues to change, as does the way we look for work. This course examines the value of presenting yourself as a complete package by using a resume as an introduction to an employer and backing it up with a portfolio presented at the interview.

In order to make the most of this course, participants need to have recently completed the Getting Your Job Search Started workshop, or identified target positions and completed a full skills assessment and goal setting exercise.

 

What Will Students Learn?

  • Speak about yourself using descriptive language.
  • Apply the essential elements of cover letters and resumes.
  • Understand the need for pre-employment testing and what to expect in your target market.
  • Design a personalized portfolio.
  • Develop a plan that moves you to a new job within 60 days.

What Topics are Covered?

  • Who are you?
  • Writing the resume
  • Creating a noticeable package
  • ·Cover letters
  • The portfolio
  • Dealing with awkward points
  • Getting to a new job in 60 days
  • Giving references
  • Thank-you notes
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Creative Thinking and Innovation

Creative thinking and innovation are vital components in both our personal and professional lives. However, many people feel as though they are lacking in creativity. What most of us do not recognize is that we are creative on a daily basis, whether it’s picking out what clothes to wear in the morning or stretching a tight budget at work. While these tasks may not normally be associated with creativity, there is a great deal of creativity involved to get those jobs done. While some people seem to be simply bursting with creativity, others find it a struggle to think outside the square. If you fall into the latter category, it is important to understand that boosting your creative and innovative abilities takes practice. Recognizing and honing your own creative potential is a process. That’s what this two-day workshop is all about.

 

What Will Students Learn?

  • How to identify the difference between creativity and innovation
  • How to recognize their own creativity
  • Ways to build their own creative environment
  • The importance of creativity and innovation in business
  • Problem solving steps and tools
  • Individual and group techniques to help generate creative ideas
  • How to implement creative ideas

What Topics are Covered?

  • What is creativity and innovation?
  • Individual creativity and how to get creative
  • Developing the right environment for creativity
  • Creativity and innovation in business
  • Where does creativity fit into the problem-solving process?
  • Defining the problem
  • Creative techniques (RAP model, shoe swap, mind mapping, metaphors and analogies, situation/solution reversal)
  • Encouraging creativity in a team (brainstorming, rolestorming, brainwriting, stepladder, and slip writing)
  • Putting it all together

 

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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Crisis Management

Viable organizations need to be ready for emergencies because they are a fact of doing business. The worst plan is not to have any kind of plan at all, and the best plans are tested and adjusted so that they work over time. Fortunately, you do not need separate plans for fire, weather disasters, and all the different kinds of crises that can occur. One solid plan will help you to prevent, respond, and recover from all crises. This two-day course will help you ensure your organization is ready to manage any kind of crisis.

 

What Will Students Learn?

  • Assign people to an appropriate crisis team role
  • Conduct a crisis audit
  • Establish the means for business continuity
  • Determine how to manage incidents
  • Help your team recover from a crisis
  • How to apply the process

What Topics are Covered?

  • What is crisis management?
  • Training leaders and staff
  • Conducting the crisis audit
  • Performing a risk level analysis
  • Developing a response process
  • Consulting with the experts
  • Incident management techniques
  • Working through the issues
  • Establishing an emergency operations center
  • Building business continuity and recovery
  • Recovering and moving on
  • Plenty of case studies and practice opportunities
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Critical Thinking

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

 

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This two-day workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.

 

What Will Students Learn?

  • Define critical and non-critical thinking
  • Identify your critical thinking style(s), including areas of strength and improvement
  • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
  • Work through the critical thinking process to build or analyze arguments
  • Develop and evaluate explanations
  • Improve key critical thinking skills
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments

What Topics are Covered?

  •  Understanding critical thinking
  • Where do other types of thinking fit in? (including whole-brain and left and right brain)
  • Pitfalls to reasoned decision making
  • The critical thinking process
  • A critical thinker’s skill set
  • Creating explanations
  • Dealing with assumptions

Common sense

Critical and creative thought systems

Plenty of hands-on case studies

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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition.

 
   

What Will Students Learn?

  • Demonstrate a customer service approach
  • Understand how your own behavior affects the behavior of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service

What Topics are Covered?

  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • The first critical element: A customer service focus
  • The second critical element: Defined in your organization
  • The third critical element: Given life by employees
  • The fourth critical element: Be a problem solver
  • The fifth critical element: Measure it
  • The sixth critical element: Reinforce it
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

 

D

Developing Your Training Program

Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation (or ‘onboarding’) for newly hired employees is a key factor in retention. This two-day workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations they work for.

 

What Will Students Learn?

  • Describe the essential elements of a training program
  • Apply different methodologies to program design
  • Demonstrate skills in preparation, research, and delivery of strong content
  • Explain an instructional model
  • Be prepared to create a training program proposal

What Topics are Covered?

  • Program design
  • Identifying needs
  • Training and instructional systems design models
  • The program’s basic outline
  • Evaluation strategies
  • Researching and developing content
  • Pre-assignments in training
  • Choosing openings and energizers
  • Training instruments, assessments, and tools
  • Creating supporting materials
  • Testing the program
  • Creating proposals
  • Building rapport
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Dynamite Sales Presentations

A great sales presentation does not demand that you have all the bells and whistles to impress the client with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need. This one-day workshop will show you how to create a winning proposal and how to turn it into a dynamite sales presentation.

 

What Will Students Learn?

  • Identify the key elements of a quality proposal
  • Perfect your first impression, including your dress and your handshake
  • Feel more comfortable and professional in face-to-face presentations
  • Write a winning proposal
  • Feel more comfortable and professional in face-to-face presentations

What Topics are Covered?

  • Getting down to business
  • Writing your proposal
  • Getting thoughts on paper
  • Proposal formats
  • Expert editing tips
  • The handshake
  • Getting ready for your presentation
  • Elements of a successful presentation
  • Dressing appropriately
  • Presentations
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

E

E-Commerce Management

As the global Internet population continues to grow, electronic commerce is growing as well. By the end of 2015, e-commerce generated over $400 billion annually. This huge market encompasses traditional e-commerce, as well as m-commerce (which is growing faster than any other sector) and location-based e-commerce.

 

What Will Students Learn?

  • Describe what the terms e-commerce and m-commerce mean
  • Develop an e-commerce business plan
  • Evaluate e-commerce software options
  • Build an online store with product pages, supporting features, a shopping cart, and an effective checkout process
  • Test, launch, and update your e-commerce site
  • Design engaging, responsive web content
  • Understand e-commerce payment options and choose appropriate options for your site
  • Use appropriate tools to track key e-commerce metrics
  • Identify and optimize supporting e-commerce activities, such as customer service, sales, and inventory management
  • Create a marketing plan with all the essential elements
  • Market your online store using social media and other appropriate channels
  • Use discounts and promotions to market your e-commerce business
  • Understand what security and privacy issues face e-commerce businesses and handle customers’ information accordingly
  •  Protect your intellectual property
  • Identify the rules and regulations that will govern your e-commerce businesses

What Topics are Covered?

  • Getting to Know E-Commerce
  • E-Commerce Building Blocks
  • Software Options and Solutions
  • Building Your Online Store
  • The Finishing Touches
  • Creating an Engaging User Experience
  • Transaction Management
  • M-Commerce
  • E-Commerce Analytics
  • Supporting Your E-Commerce Business
  • Security and Fraud Awareness
  • Rules and Regulations
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some were not so great. The mean and the meek and all those in between can teach us more than they realize. When we look at the truly extraordinary people who inspire and make a difference you will see that they do this by connecting with people at a personal and emotional level. What differentiated them was not their IQ but their EQ – their emotional intelligence. This one-day workshop will help you develop your emotional intelligence.

 

What Will Students Learn?

  • Understand what emotional intelligence means
  • Recognize how our emotional health and physical health are related
  • Learn techniques to understand, use, and appreciate the role of emotional intelligence in the workplace
  • Understand the different emotions and how to manage them
  • Create a personal vision statement
  • Understand the difference between optimism and pessimism
  • Validate emotions in others

What Topics are Covered?

  • History of emotional intelligence
  • Emotional intelligence defined
  • EI blueprint
  • Optimism
  • Validating emotions in others
  • Understanding emotions
  • Setting your personal vision
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

F

Facilitation Skills

How can you facilitate, rather than control, group decision-making and team interaction? With no formal training, people may find it difficult to make the transition from instructors or managers to facilitators. This two-day workshop has been created to make core facilitation skills better understood and readily available for your organization. It represents materials and ideas that have been tested and refined over twenty years of active facilitation in all types of settings.

 
 

 

What Will Students Learn?

  • How to distinguish facilitation from instruction and training
  • How to identify the competencies linked to effective small group facilitation
  • The difference between content and process
  • The stages of team development and ways to help teams through each stage
  • Common process tools to make meetings easier and more productive

What Topics are Covered?

  • Defining your role and how facilitators work
  • Establishing ground rules
  • Content and process
  • Types of thinking
  • Dealing with controversial issues and divergent perspectives
  • Communication skills
  • Listening for common ground
  • Common facilitation techniques
  • Giving effective feedback
  • The language of facilitation
  • Dealing with difficult dynamics
  • Building sustainable agreements
  • Stages of team development
  • Analysis tools

 

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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

G

Goal Setting

We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality. This one-day workshop will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.

 

What Will Students Learn?

  • Identify what’s important to you in your life
  • Use goal setting activities and appropriate language to articulate what you want in your life
  • Explain what your dreams and goals are for both the short and long term
  • Use motivating techniques to help you reach your goals
  • Understand how to deal with setbacks

What Topics are Covered?

  • Self-understanding
  • Laying the foundation
  • What’s in your bucket?
  • Getting down to business
  • Getting started today
  • Dealing with setbacks
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

H

Hiring for Success: Successful Behavioural Techniques

Interviewing sounds easy enough: you arrange for a conversation between you and potential candidates, and then select the best person for a particular position. But what if you could refine the process in such a way that you were confident that you are selecting the right person? How do you separate the good from the great, when they have similar work experience and strengths to offer? This two-day workshop will give you the skills and tools to hire successful candidates.

 

What Will Students Learn?

  • How to recognize the costs incurred by an organization when a wrong hiring decision is made
  • Ways to develop a fair and consistent interviewing process for selecting employees
  • How to prepare better job advertisements and use a variety of markets
  • How to develop a job analysis and position profile
  • How to use traditional, behavioral, achievement oriented, holistic, and situational (critical incident) interview questions
  • Communication skills that are essential for a skilled recruiter
  • How to effectively interview difficult applicants
  • Ways to check references more effectively
  • Basic employment and human rights laws that can affect the hiring process

What Topics are Covered?

  • History of the interviewing process
  • The recruitment and selection process
  • Cost analysis
  • Job analysis and position profiles
  • Finding candidates and advertising guidelines
  • Screening resumes and performance assessments
  • Problems recruiters face and interviewing barriers
  • Non-verbal communication and types of questions
  • Traditional vs. behavioral interviews
  • The critical incident technique
  • Difficult applicants
  • Interview preparation and format
  • Scoring responses and checking references
  • Human rights
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion


HR for the Non-HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This three-day workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

 

What Will Students Learn?

  • Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
  • Write job specifications and identify core competencies.
  • Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
  • Get new employees off to a good start.
  • Understand compensation and benefits.
  • Maintain healthy employee relations.
  • Make performance appraisals a cooperative process.

What Topics are Covered?

  • Defining human resources
  • Skills inventory and job analysis
  • Position profiles and job descriptions
  • Finding candidates and advertising guidelines
  • Preparing for and conducting the interview
  • Employee orientation and onboarding
  • Planning training and external providers
  • Performance reviews
  • Attendance management and diversity
  • Privacy issues and compensation and benefits
  • Managing disciplinary issues and termination
  • Exit interviews
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

I

Influence and Persuasion

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss. If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This one day workshop will help participants learn how to influence and persuade in a variety of areas.

 

What Will Students Learn?

  • Make decisions about using persuasion versus manipulation
  • Apply the concepts of pushing and pulling when influencing others
  • Describe different techniques for getting persuasive conversations and presentations underway
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion

What Topics are Covered?

  • Understanding persuasion
  • Preparing to persuade
  • Getting off on the right foot
  • Presentation strategies
  • Using stories to persuade
  • Using neuro linguistic programming (NLP) techniques
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Intermediate Project Management

Project management is not just restricted to certain industries, or to individuals with certification as a project manager. Lots of us are expected to complete assignments that are not a usual part of our job, and to get the job done well, within our budget, and on time.

This workshop is intended for participants who understand the conceptual phase of a project’s life cycle, including setting goals, creating a vision statement, and creating the Statement of Work. This course will take participants through the remaining three stages: planning, execution, and termination.

 

What Will Students Learn?

  • Identify your project’s tasks and resources
  • Order tasks using the Work Breakdown Structure
  • Schedule tasks effectively
  • Use basic planning tools such as a Gantt chart, PERT diagram, and network diagram
  • Prepare a project budget
  • Modify the project budget and schedule to meet targets
  • Identify and manage risks
  • Prepare a final project plan
  • Execute and terminate a project
  • Develop and manage a change control process

What Topics are Covered?

  • What really needs to be done?
  • The Work Breakdown Structure
  • Scheduling techniques (including Gantt charts, network diagrams, flow charts, and PERT diagrams)
  • Budgeting tips and tricks
  • Assessing project risks
  • Preparing the final plan
  • Making it fit
  • The execution phase
  • Controlling changes
  • Closing out a project
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Intrapreneurship

Intrapreneurship has been described as a great way to make beneficial changes to your organization. People can choose to continue with the status quo, or they can work to make a difference in the lives of themselves and others within the company.

Who wants to feel empowered and recognized for their innovative and creative ideas? Who wants to make a difference? If you answered yes to these questions, then this course will help you become energized and ready to push your ideas forward. After you complete this workshop, you will have ways to get started and implement your plans.

 

What Will Students Learn?

  • Understand the importance of intrapreneurship in today’s economy
  • Identify the characteristics of an intrapreneur and assess your own strengths
  • Create an intrapreneurial team within your organization
  • Understand the process of intrapreneurship
  • Develop a new product or process idea
  • Understand the importance of a sales strategy
  • Create a start-up financial statement

What Topics are Covered?

  • What is intrapreneurship?
  • Why is intrapreneurship important?
  • Characteristics of intrapreneurs
  • Picking your team
  • Are you an intrapreneur?
  • Becoming an intrapreneur
  • Creating and selling your ideas
  • The implementation plan
  • Mock innovation fair
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Introduction to Neuro Linguistic Programming

Your brain, thoughts, and behavior are at the core of everything that you do every day, even if you aren’t aware of it. In order to truly achieve the results that you want to achieve, you must master the art of bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Neuro linguistic programming can give you the tools to do just that. In this one-day introductory workshop, you will learn the basics of neuro linguistic programming. We will give you the tools to manage your thoughts, and thereby manage yourself.

 

What Will Students Learn?

  • Define neuro linguistic programming (NLP) and its key terms
  • Describe the key presuppositions of NLP
  • Describe the five key senses as seen by NLP
  • States of mind/modes of thinking using predicates & visual cues
  • Develop and refine response strategies for any situation
  • Use enriched language to engage your audience
  • Interpret body language based on NLP principles
  • Ask clean, precise questions to get the information you need
  • Use hypnotic language and positive commands to get results

What Topics are Covered?

  • What is Neuro Linguistic Programming?
  • The NLP Presuppositions
  • The Senses According to NLP
  • Using Enriched Language
  • Interpreting Body Language
  • Asking Clean Questions
  • The Power of Hypnotic Language
  • Putting it All Together
BACK TO THE TOP

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

L

Leadership Skills for Supervisors

Communication, Coaching, and Conflict

Supervisors represent an important force in the economy. You have the power to turn on or turn off the productivity of the people who report to you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organization. Although you usually have more technical experience than the employees you supervise, you may not have had a lot of leadership experience. This one-day course will give you the skills in communication, coaching, and conflict that you need to be successful.

 

What Will Students Learn?

  • Ways to prioritize, plan, and manage their time.
  • How to identify their primary leadership style.
  • How to develop some flexibility to use other leadership styles.
  • Ways to meet the needs of employees and co-workers through communication and coaching.
  • Ways to make conflict a powerful force for creative, well-rounded solutions to problems.

What Topics are Covered?

  • Pre-assignment review
  • What’s your type? How about mine?
  • Understanding leadership
  • Managing your time and your energy
  • The commitment curve
  • Employee development models
  • Dealing with conflict and difficult issues
  • What successful leaders do
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

M

Mastering the Interview

The interview is one of the key elements of the job search process. As with any skill, we can get better at it with preparation and practice. In this workshop, participants will explore how to prepare for an interview and become familiar with the types of questions to expect, as well as the questions they should think about asking. They will learn how to prepare for second interviews, testing, and shadowing, as well as how to follow up on their interview sessions.

 

What Will Students Learn?

  • Understand the different types of interview questions and how to prepare to answer them.
  • Apply the most effective ways to prepare for an interview, including how to present yourself professionally.
  • Express yourself effectively.
  • Know how to ask for feedback following an interview.

What Topics are Covered?

  • Understanding the interview
  • Types of questions
  • Getting ready
  • Unwinding for the interview
  • Common problems and solutions
  • Phase two
  • Sealing the deal
  • Getting what you’re worth
  • Plenty of mock interview practice
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Meeting Management


The Art of Making Meetings Work

Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This one-day workshop will be concerned with small working meetings; with groups that have a job to do requiring the energy, commitment, and talents of those who participate.

Members of such a group want to get some kind of result out of their time together: solving problems, brainstorming, or simply sharing information. At its best, such a group knows what it is about, and knows and utilizes the strengths of individual members.

 

What Will Students Learn?

  • Understand the value of meetings as a management tool
  • Recognize the critical planning step that makes meeting time more effective
  • Identify process tools that can help create an open and safe forum for discussion
  • Develop and practice techniques for handling counterproductive behaviors

What Topics are Covered?

  • The basics for effective meetings
  • The best and worst of meetings
  • Holding productive meetings
  • Preparing for meetings
  • Setting the place
  • Leading a meeting
  • Process and content
  • How to control a meeting
  • A plan for success
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Motivation Training


Motivating Your Workforce

It’s no secret that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. This one-day workshop will help supervisors and managers create a more dynamic, loyal, and energized workplace. It is designed specifically to help busy managers and supervisors understand what employees want, and to give them a starting point for creating champions.

 

What Will Students Learn?

  • Identify what motivation is
  • Describe common motivational theories and how to apply them
  • Learn when to use different kinds of motivators
  • Create a motivational climate
  • Design a motivating job

What Topics are Covered?

  • What is motivation?
  • Supervising and motivation
  • Motivational theories
  • Setting goals
  • The role of values
  • Creating a motivational climate
  • Applying your skills
  • Designing motivating jobs
BACK TO THE TOP

What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

N

Networking for Success

Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-day course, you’ll learn the essential ingredients for business networking, including in-person, people-centered connections and online spaces such as LinkedIn.

 

What Will Students Learn?

Introduce yourself in a meaningful, memorable way, even if you’ve never worked on an elevator pitch before

  • Be goal focused about networking so that you make the most of events you attend
  • Apply the concept of give first and be helpful as part of a system of reciprocity
  • Use strategy and systems in order to network effectively
  • Leverage the availability and usefulness of the Internet, including LinkedIn and Twitter

What Topics are Covered?

  • Assessing your networking skills
  • Identifying opportunities and customizing your approach
  • Creating a positive first impression
  • Your memorable intro
  • Starting the conversation
  • The handshake
  • Business cards
  • Handling tough situations
  • Following up
  • Organizing your network
  • Leveraging the internet
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

NLP Tools for Real Life

Neuro linguistic programming (NLP for short) is all about bringing your unconscious thoughts to the surface, so that you can have real choice over how you interact with and respond to the world. Once you have a grasp on NLP’s basic principles, you might be interested in learning about some tools that can help you do more with NLP. This one-day workshop will give you some hands-on experience with important NLP techniques, including anchoring, establishing congruency, developing rapport, creating outcomes, interpreting and presenting information efficiently, and even some self-hypnosis techniques.

To get the most out of this workshop, participants should first complete An Introduction to Neuro Linguistic Programming.

 

What Will Students Learn?

  • Develop a deeper rapport with others
  • Use anchoring to create a desired state of mind
  • Become congruent with your inner self
  • Understand and apply basic self-hypnosis techniques
  • Create goals with momentum using NLP’s outcome framework
  • Present, interpret, and analyze information using the 7±2 rule and the chunking technique

What Topics are Covered?

  • Developing Rapport
  • Getting in Tune with Yourself
  • Self-Hypnosis
  • Creating Comprehensive Outcomes
  • Creating a Desired State with Anchoring
  • Chunking Information

 

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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

O

Overcoming Objections to Nail the Sale

Overcoming Objections to Nail the Sale

If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This one-day course will help you to work through objectives effectively. We will help you plan and prepare for objections so that you can address customer concerns, reduce the number of objections you encounter, and improve your averages at closing sales.

 

What Will Students Learn?

  • Steps that they can take to build credibility.
  • How to identify the objections that they encounter most frequently.
  • How to develop appropriate responses when prospective buyers throw a curveball.
  • Ways to disarm objections with proven rebuttals that get the sale back on track.
  • How to recognize when a prospect is ready to buy.
  • How working with their sales team can help them succeed.

What Topics are Covered?

  • Building credibility
  • Your competition
  • Critical communication and observation skills
  • Handling customer complaints
  • Overcoming and handling objections
  • Pricing issues
  • How can teamwork help me?
  • Buying signals
  • Closing the sale
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

P

Project Management Fundamentals

Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments, and to get that additional job done well, done under budget, and done on time.

 

This one-day workshop is not intended to take participants from a supervisory or administrative position to that of a project manager. However, these topics will familiarize them with the most common terms and practices in terms of working on projects.

 

What Will Students Learn?

Describe what is meant by a project

  • Explain what project management means
  • Identify benefits of projects
  • Identify the phases of a project’s life cycle
  • Sell ideas and make presentations related to pitching a project
  • Prioritize projects
  • Begin conceptualizing your project, including goals and vision statements
  • Use project planning tools
  • Contribute to creating a Statement of Work

What Topics are Covered?

  • Defining projects and project management
  • The role of a project manager
  • How can projects help me?
  • A project’s life cycle
  • Selling a project
  • Creating a vision
  • Project goals
  • Using a target chart
  • Preparing your project
  • Laying out the project
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What’s Included?

Instruction by an expert facilitator

Small, interactive classes

 

Specialized manual and course materials

Personalized certificate of completion

Prospecting for Leads like a Pro

Prospecting is one of the keys to your sales success. Keeping your pipeline full ensures that you will continue to attract new business, and so your success today is a result of the prospecting you did six months ago. In this one-day workshop, you will become skilled at prospecting and learn the 80/20 rule. After this course, you will know who to target and how to target them, and commit to do some prospecting every day through warming up cold calls, following up on leads, or networking. You will also build your personal prospecting plan and learn how to ensure your future by planting seeds daily.

 

What Will Students Learn?

  • The importance of expanding your client base through effective prospecting.
  • How to use a prospecting system to make you more successful.
  • How to identify target markets and target companies with the 80/20 rule in mind.
  • How to develop and practice networking skills at every opportunity.
  • How to develop, refine, and execute the art of cold calling.

What Topics are Covered?

  • Targeting your market
  • The prospect dashboard
  • Setting goals
  • Why is prospecting important?
  • Networking
  • Public speaking
  • Trade shows
  • Regaining lost accounts
  • Warming up cold calls
  • The 80/20 rule
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What’s Included?

Instruction by an expert facilitator

Small, interactive classes

 

Specialized manual and course materials

Personalized certificate of completion

Presentation Survival Kit

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two-day workshop, you will master the skills that will make you a better speaker and presenter.

 

What Will Students Learn?

  • Establish rapport with your audience
  • Learn techniques to reduce nervousness and fear
  • Understand your strengths as a presenter and how to appeal to different types of people
  • Recognize how visual aids can create impact and attention
  • Develop techniques to create a professional presence
  • Learn some different ways to prepare and organize information
  • Prepare, practice, and deliver a short presentation

 

What Topics are Covered?

  • Communication skills
  • Personality types
  • Positive self-talk, rapport, and body language
  • Maximizing meetings
  • Managing sticky situations
  • Overcoming nervousness
  • The five S’s
  • Writing and planning a presentation
  • Audience profile
  • Your speaking voice
  • Add punch to your presentation
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Public Speaking: Speaking Under Pressure

This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization. Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations. This two-day course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information.

 

What Will Students Learn?

  • Apply quick and easy preparation methods that will work whether you have one minute or one week to prepare.
  • Prepare for questions, even before you know what those questions will be.
  • Overcome nervousness that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Use presentation techniques that establish your credibility and get people on your side.

What Topics are Covered?

  • Getting started and planning
  • Force field analysis
  • Understanding your audience
  • Controlling your jitters and body language
  • Making your listener hear you
  • Key themes and sentences
  • Structuring ideas and organization methods
  • Beginnings and endings
  • Expanding a basic plan
  • Many opportunities to practice and present!
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

S

Self-Leadership

Self-leadership puts together taking responsibility for our outcomes, setting direction for our lives, and having tools to manage priorities. Self-leaders work at all levels of an organization. They are front-line workers in every possible role, middle managers, and CEOs. Self-leaders like Walt Disney and Wayne Gretzky worked hard to achieve their dreams without using the term self-leadership. However, they have clearly demonstrated that being in control of their behavior and results, focus, practice, and learning were necessary to achieve their goals.

Self-leadership requires a commitment from individuals to decide what they want from life and to do what’s necessary to get the results they want. This one-day workshop will help participants internalize the four pillars of self-leadership and to make meaningful, empowered choices while taking action to get where they want to go.

 

What Will Students Learn?

  • Define self-leadership and what it means on an individual level
  • Assume responsibility for their results by understanding who they are, what they want, and how to reach they goals
  • Describe the four pillars of self-leadership
  • Use techniques related to adjusting to change, cultivating optimism, and developing good habits to build self-leadership

What Topics are Covered?

  • What is self-leadership?
  • Knowing who you are
  • Change management
  • Knowing what you do
  • Motivation for optimists
  • Using what you know
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Selling Smarter

It’s no secret that the sales industry continues to change and evolve rapidly. This is an exciting and dynamic profession, although it is often underrated and misunderstood. The back-slapping, high pressure, joke-telling sales person has disappeared. In his place is a new generation of sales professionals: highly trained and well groomed, with the characteristics of honesty, trustworthiness, and competence. This one-day workshop will help you learn how to be one of those smart sales professionals!

 

What Will Students Learn?

  • How to explain and apply concepts of customer focused selling
  • How to use goal-setting techniques as a way to focus on what they want to accomplish and develop strategies for getting there
  • How to apply success techniques to get the most out of work
  • Productivity techniques to maximize their use of time.
  • Ways to find new clients and network effectively

What Topics are Covered?

  • Selling skills
  • The sales cycle
  • Framing success
  • Setting goals with SPIRIT
  • The path to efficiency
  • Customer service
  • Selling more
  • Ten major mistakes
  • Finding new clients
  • Selling price
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Stress Management

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many people feel the demands of the workplace, combined with the demands of home, have become too much to handle. This one-day workshop explores the causes of such stress, and suggests general and specific stress management strategies that people can use every day.

 

What Will Students Learn?

  • Understand that stress is an unavoidable part of everybody’s life
  •  Recognize the symptoms that tell you when you have chronic stress overload
  •  Change the situations and actions that can be changed
  • Deal better with situations and actions that can’t be changed
  • Create an action plan for work, home, and play to help reduce and manage stress

What Topics are Covered?

  • Defining stress and how it affects us
  • What is stress about?
  • Building a solid foundation
  • Mental strategies
  • Stress at work
  • Time management tips
  • Stress at home
  • Drainers and fillers
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

Survival Skills for the New Trainer

If you are thinking about becoming a trainer, or have started doing some training already and want to know more about what will help you to become an excellent trainer, this workshop will help. This one-day workshop is designed as an exploration of the essential skills that trainers need to develop, and to get you started in the learning process in an interactive and fun environment.

 

What Will Students Learn?

  • Understand the essential background for trainers to have
  • Explore how being genuine enhances training
  • Identify the elements of good questions
  • Understand how to apply listening skills
  • Develop rapport building strategies
  • Recognize key skills in a trainer’s toolbox and identify skill areas for development

What Topics are Covered?

  • What makes a good trainer?
  • Personal best, professional best
  • Being genuine
  • Assertiveness skills
  • Asking the right questions
  • Listening skills
  • Connecting with people
  • Defusing difficult participants
  • Essentials for success
  • Do’s and don’ts for new trainers
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion

T

The Practical Trainer

People who work as trainers are often put into difficult situations without much understanding of what training is or how to do it well. We know that being a good trainer is the result of developing skills to bring information to an audience. This information will then engage, empower, and encourage continued learning and development. This three-day course will give you the skills that you need so that your students not only learn, but also enjoy the process, retain information shared, and use their new skills back in the workplace.

 

What Will Students Learn?

  • Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
  • Know how to write objectives and evaluate whether these objectives have been met at the end of a training session.
  • Develop an effective training style, using appropriate training aids and techniques.
  • Conduct a short group training session that incorporates these training concepts.

What Topics are Covered?

Defining a successful training program/trainer

  • Adult learning and the learning process
  • Principles of adult learning
  • Style assessment, including introvert/extrovert analysis
  • Applying the learning cycle
  • The training process (planning training, choosing methods, designing learning sequences)
  • Adding games
  • Setting the climate
  • Presentation skills
  • Dealing with difficult trainees
  • On-the-job training
  • Evaluation techniques
  • Mock training presentations for peer review
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What’s Included?

  • Instruction by an expert facilitator
  • Small, interactive classes

 

  • Specialized manual and course materials
  • Personalized certificate of completion